We aim to deliver your purchase quickly and securely at the best price available. Many deliveries may require a signature as proof of delivery and it is often easier to have items delivered to your workplace or an address where there is usually someone available to sign. In some instances the goods can be left safe in a secure location that you specify, or a neighbour can sign for you. This is at your own risk – you can add these special instructions during the checkout. We use DPD or Royal Mail for deliveries dependant on the weight, value and destination of the goods. If you are unavailable to sign they will leave you a card so you can arrange redelivery. We monitor the progress of parcels sent by carrier and we may contact you if the driver is having difficulty finding you or to confirm that you have received the card.
We deliver to the UK Mainland for £3.50 excluding VAT for small orders under £75 in value, using a Royal Mail Tracked 24 (next day) service. Heavier orders (over 3kg) that are under £75 in value will be sent with DPD Next Day at a cost of £4.95. All orders over £75 are sent free of charge.
UK Outlying regions
Northern Ireland, Scottish Highlands and Islands, Isle of Man, Isle of Wight and Channel Islands.
Parcels under 5kg will be sent on a Royal Mail Tracked Service at a cost of £4.95. Delivery for parcels over 5kg in weight, at any value, is £14.95 with DPD Two Day service.
EU Zone 1
Orders over £250 in value are shipped free of charge and orders under £250 are shipped at a cost of £8.95. This is for a single carton up to 30kg. Larger shipments of multiple cartons will be an £8.95 extra per carton. Countries in this zone include Irish Republic, France, Germany, Belgium, Netherlands and Luxemburg.
EU Zone 2
Orders over £250 in value are shipped free of charge and orders under £250 are shipped at a cost of £14.95. This is for a single carton up to 30kg. Larger shipments of multiple cartons will be an £14.95 extra per carton. Countries in this zone include Austria, Denmark, Sweden, Spain, Finland, Italy, Greece and Portugal
We do not accept web orders from destinations other than those listed above. We do accept offline orders (business to business orders only, no retail customers) and please note that electronic bank transfer prior to despatch is the only acceptable payment method in these circumstances - we will not accept credit cards.
Each product displays the usual handling time as a guide. This is the time it takes us to process the order and despatch it. Please note that this is not a guarantee – if you need to confirm availability please contact us. If an item is not available within the indicated delivery schedule we will contact you as soon as possible to advise the updated delivery time. We aim to do this within 1 working day although this can occasionally be longer during busy periods. Items shown as ‘In stock’ are usually dispatched the same day (weekdays only, if ordered before 2.00pm). Stock levels are not ‘real time’ but are updated periodically throughout the day - there may be instances where an item shown as ‘In Stock’ is no longer available (e.g. multiple orders of a single product between updates). If you require urgent delivery we would always recommend you contact us to confirm real time availability and avoid disappointment.
Pleaes note if an item is in stock this will be displayed as a green tick in the sizing selection as below;
If an item is NOT in stock, the number of days expected to be shipped to us will be displayed below your colour / size selection as below;
All returns from the UK are free of charge. You will receive a returns form / Postage Paid label with your order which can be used to send the item back for a refund. If you wish to change your item for another style, size or colour then please return for a refund and place a new order for the replacement items, either online or by phone on 08454 65 66 65. This will allow the replacement items to get to you as quickly as possible. Full returns instructions are provided on the form. If you've lost the form, please contact us and we will send you another. If your return weighs more than 5kg or is over £500 value please contact us to arrange return.
You can send an item back for any reason within 14 days - if an item is sent back unused we will exchange it for another product or provide a full refund. Items should be in their original condition. Pet owners should note that garments returned with animal hairs on them will be rejected. This can also apply to glitter / makeup which can be extremely difficult to remove without laundering. If you are a smoker, please do not smoke when trying on clothing items and do not leave them in a smoky room. The smell can be impossible to remove without laundering and can therefore lead to a return being rejected.
Please note printed / embroidered items are not returnable unless they are faulty. You should make sure you are happy with sizing and colours before ordering decorated items. You can order plain items to try, and return them, before ordering decorated items. Once your logo is applied to any item, it becomes bespoke for you and therefore cannot be returned.
If you are outside the UK, unfortunately you are responsible for returns postage costs.
You hold responsibility for the item until it reaches us so you should ensure that it is well packaged to avoid any damage in transit.
You may cancel your order for any reason prior to shipping and we will provide a full refund. Any items cancelled after we have shipped your order will need to be returned to us at your expense before we can refund the full value of the items (but not the postage). Returned items must be sent back unused in their original condition.
Tax and VAT
Most orders will be charged including VAT at the current rate. If your delivery address is outside the European Union (for example the Channel Islands) the VAT will be deducted in the checkout. You may be required to pay duty when you import the item - this is beyond our control and you, as the importer, will be liable for any taxes / duties charged. You should check such charges are acceptable before proceeding with the order. If your order is for your VAT registered company and you are in the EU (but outside the UK) you can order without paying VAT. You must contact us with your VAT number and your order number and we will arrange to refund the VAT. We then notify HM Revenue & Customs of your VAT number who will arrange that the tax is collected in your local country at a later date.
We do not store or have access to credit card details, and this applies to both online and telephone orders. All card processing is done via Commidea, and their Tier 1 PCI Compliant secure servers. We use technology called pre-authorisation and this means we only charge your card at the point the goods are despatched. When you place your order your details are checked, and the funds are reserved for the transaction by your bank. Depending on your bank, they may show this transaction in your online banking immediately or with other card types it is just deducted from your cleared funds. Once the order is shipped, the pre-authoristaion is then flagged as completed and the amount is debited from your account. It is eventually credited to our account 3 days later via the BACS system. Should you decide to cancel the order prior to shipping, we therefore never complete the order and debit the funds. In these cases, the pre-auth is automatically set to expire (usually 3 days after placing the order) and this makes the amount available again in your 'Cleared Funds'.